Returns & Cancellation Policy
Our return policy lasts 14 days. If 14 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Once an order has been placed, we typically ship within 12 hours. If more than 12 hours have gone by since your order has been placed, we cannot guarantee we will be able to cancel your order. If your order has already shipped, we won't be able to cancel your order.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often a short processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@BrooklynHome.co.
Sale Items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
In most cases, we'll cover the cost of shipping your item. We will pay for the cost of shipping on items less than $50.
For items that cost more than $50, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (this only applies if you are returning an item that costs over $50).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item - hence why we suggest using a trackable shipping service.
- This page was last updated on January 23rd, 2022.