Shipping policy

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.brooklynhome.co/pages/terms-of-service https://www.brooklynhome.co/pages/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing a product from our store. This policy will apply to any order you place with us.

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WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. Typically, we ship via USPS or UPS. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
  • Free Shipping
When certain conditions are met (for example spending over a certain amount of money), we may offer Standard Insured Shipping for free. In this case, orders are usually delivered after 2-3 weeks of being placed.

  • Standard Insured Shipping
We also offer Standard Insured Shipping for $4.99 (as of 1/23/22).  In this case, orders are usually delivered after 2-3 weeks of being placed.
  • Expedited Insured Shipping

For customers who want their order delivered faster, we offer Expedited Insured Shipping for $19.99 (as of 1/23/22). In this case, orders are usually delivered after 1-2 weeks of being placed.


All orders are insured. This means if there is an issue with your product (damaged or lost in transit), we will work with you to either replace, discount, or refund your order. We just ask that customers send a photo of their damaged product, and we'll handle the rest.
 
PLEASE NOTE:

Due to global trade issues, some orders are being delivered later than expected. We sincerely apologize for this, we are closely monitoring the situation and are working with our shipping partners to ensure customers receive their orders as soon as possible. 
 
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DO YOU DELIVER INTERNATIONALLY?
We do! We are able to ship world wide and offer the same shipping options that are mentioned above. 
For information about customs process, please contact us at:
  • hello@brooklynhome.cohello@brooklynhome.co
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
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WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

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QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy by going to: https://www.brooklynhome.co/pages/return-cancellation-policy .
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HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
  • Email:¬†hello@brooklynhome.cohello@brooklynhome.co

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This page was last updated on January 23, 2022.